Raine Lutz


Santa Rosa, CA 95401 707-571-0336


Problem Solving Organization Process Analysis Decision Making Multi-tasking Detail Oriented

Personnel Management & Training Communication Prioritization


Agilent Technologies, Rohnert Park, CA Distribution Administrator 2000-Present


         Process over 200 complaints per month

         Revise shipping integrity reporting process to improve detection and resolution of factory errors

         Communicate with over 50 satellite offices worldwide to efficiently resolve customer issues

         Analyze entire supply chain for breakdowns and document discrepancies

         Consult with upper management to revise processes to ensure support of quality standards

         Develop and maintain performance metrics for all levels of upper management

         Department lead for Logistics Focus Team


Long's Drug Stores, Santa Rosa, CA. Assistant Manager 1988 - 2000


         Manage daily business operations for $110 million/year store

         Recruit, train, schedule and supervise over 50 employees

         Oversee and administer new employee training program

         Lead weekly employee team meetings

         Manage vendor communications and product line development

         Communicate daily with other stores, coordinate transfers

         Write and produce weekly employee newsletter

         Plan seasonal product and display changes

         Analyze and forecast sales trends

         Manage and maintain optimum inventory levels

         Research and authorize new product purchases

         Oversee store security, facilities maintenance, and warehouse operations

         Balance daily cash receipts

         Head of safety committee




          Computer operating systems: Windows 95, MacIntosh

          Software: Microsoft Office, Adobe PhotoShop, FrontPage, Flash, Premiere, Illustrator, HTML

          Wildlife rehabilitation and care



Career Transitions Web Design Program, Santa Rosa. CA 2000

Retail Management Development Program, Long's Drugs, CA 1989

University of the Pacific, Stockton, CA 1985 B.A., Music